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Crisis Command

Crisis Command (2 days)

Course Outline:

The Needhams 1834 Crisis Command course provides delegates with an understanding of dealing with crisis situations and methods of effective command and control during an incident.

Suitable for:

Business Continuity Managers, those who have responsibility designing, running and supporting Crisis Command Centres and anyone who will be leading, controlling or decision making during an incident.

Location, Timings and Dates:

This 2-day course is held in Central London location during the day on dates throughout the year. Please contact us for details.

Course Overview:

  • Understand the characteristics of incident, crisis and disaster

  • Understand roles and responsibilities at all levels of a crisis management structure in an organisation

  • Learn to devise a strategy in a crisis

  • Learn to be effective in a crisis management team (CMT) involved in command, control and decision making in a crisis

  • Learn to set up and operate an effective crisis command centre (CCC)

  • Learn to apply effective stakeholder management techniques in advance of and during a crisis

  • Understand responsibilities and operations of emergency services

You will take away:

  • A course delegate slide pack

  • Knowledge of the characteristics of and effects of incident, crisis and disaster

  • The confidence to set up and operate an effective crisis management centre

  • Crisis management structure and the required communication between teams

  • An understanding of how to be the main advisor to management in a crisis

  • Knowledge and understanding of the Civil Contingencies Act 2004 and the operations of emergency services


£800 (excl VAT) which includes lunch and refreshments.


  • Last feedback ratings were 96.0%

"A great day – I really enjoyed it. Good scenario with credible and accurate content and very well facilitated."


If you are interested in booking on this course please contact one of the team on +44 (0) 20 7353 9498 or email

Please get in touch to find out how we can help you

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