• Business Continuity Managers and others with responsibility for designing, running and supporting Crisis Command Centres.
• Senior staff members with a responsibility for leading, controlling and decision making during an incident

This Two day course will be held at a Central London location from 10am - 4pm and is available on:

• Thursday 12th - Friday 13th May 2011
• Thursday 15th - Friday 16th Sep 2011
• Thursday 17th - Friday 18th Nov 2011
• Thursday 08th - Friday 09th Mar 2012

SUBJECT OVERVIEW / SESSION

LEARNING OUTCOMES

TECHNICAL AREA COVERED

Course Introduction

Overview of Business Continuity

• BC and crisis management overview

Nature of Disruptions to business

Understand characteristics of risk, incident, crisis and disaster

• Define & distinguish effects
• Practical case studies – didactic

Crisis Command Stuctures

Understand crisis management structures and systems in government, industry and not-for-profit

• Generic BCM system … including Risk Mngt & BCPs
• Composition Gold, Silver and Bronze crisis management teams in sectors
• Understand roles & responsibilities at all levels of a CM structure

Able to advise own organisation about command, control, decision making and leadership in a crisis

• Theory: risk, incident, crisis, and disasters
• Set up and operation of a Crisis Command Centre
• Practice leadership and membership of CMT: chair / roles / pressure / decision making / briefings

Understand crisis communications to internal and external stakeholders in a crisis

• Stakeholder analysis
• Crisis Communications Operations
• Internal  communications
• External Communications: roles / liaison / media ops

Understand emergency services’ roles and responsibilities

• Theory: covered under CCA 2004
• Police, FRS. ambulance emergency services integrated / involved on practical desktop exercises throughout

Understand central and local government roles and obligations under the Civil Contingencies Act 2004

• Civil Contingencies Act 2004
• Framework responsibilities (theory) & case studies
• Practical application on exercises

Acquire tricks of trade and understand ideal information systems and methods

• Crisis management procedures
• Crisis management techniques
• Leadership challenges in a crisis
• Managing stress during crises

Crisis Management Strategy

Understand strategy in a crisis and able to apply

• Strategy theory and case studies
• Practical crisis strategy design / implementation / review & refine

£1195 (excl VAT) which includes lunch and refreshments.

If you are attending other training modules in the same week, package deals are available.

• Need something different to this?
• Need Tailored one-to-one exercise training?
• Need to train a group on site?